SHIPMENT PROCESSING TIME
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.SHIPPING RATES DELIVERY ESTIMATES
Pet Doctor Natural ships only to the United States.
(Transit Time excluding handling time 3–5 business days).SHIPPING RATES FOR THE US
Standard shipping (3-5 business days) $5.95
Expedited shipping (2 days) $8.35
Shipping charges for your order will be calculated and displayed at checkout in accordance with type (Standard or Priority.) Delivery delays can occasionally occur. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.SHIPMENT CONFIRMATION ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.) The tracking number will be active within 24 hours.DUTIES AND TAXES
Pet Doctor Natural is responsible for customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.)DAMAGES
Pet Doctor Natural is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org